Terms & Conditions

Date of last update: 15 October 2025

Definitions

Equipment means all property including but not limited to all props which Country Charm Event Hire agrees to hire to the Hirer.

Hirer means the entity and/or person (you) hiring the Equipment from Country Charm Event Hire.

Services means the provision of Equipment and any other services including but not limited to delivery and set up services provided in the course of engaging Country Charm Event Hire.

1. Introduction. These are the terms and conditions of business (Terms) of Charter Building Pty Ltd as trustee for Charter Family Trust (ABN 64 930 403 394) trading as Country Charm Event Hire (“Country Charm Event Hire”, “we” or “us”),
    
2. Application. By accessing / hiring Equipment from us, engaging our Services or paying a deposit, you agree to be bound by these Terms. We reserve our right to change these Terms at any time without prior notice to you by publishing new Terms to our website.
    
3. Offer and Acceptance.

a.  You may engage our Services by submitting a wish list, sending an email to us, calling us, using the ‘contact us’ form on our website and otherwise contacting us.  

b.  After receiving a request to engage our Services, we may email you a quote for our Services. A quote will be valid for seven (7) days from the date of issue. However, if you require our Services within fourteen (14) days of your request for Services, our quote will only be valid for forty-eight (48) hours after it is issued.

c.  You may accept our Services by signing (electronically) the quote (where indicated) and paying a 50% deposit in accordance with these Terms. We reserve the right to alter or decline a quote provided after the expiry of the relevant period of seven (7) days or forty-eight (48) hours. Should you fail to sign our quote but make payment of the 50% deposit, you will be deemed to have accepted our quote and the provision of the Services.

d.  If you require our Services within fourteen (14) days of your request for Services, payment of the full amount (not just the 50% deposit) is payable within forty-eight (48) hours of the quote being issued.

e.  Our Services are subject to availability, are on a first-come, first served basis and we do not warrant that the Services will be provided on a 24/7 basis and there may be times where the Services are unavailable. 

f.  The provision of our Services and any relevant booking will not be confirmed until the 50% deposit is received by Country Charm Event Hire. As such, the quote will note the relevant due date for the deposit. If the deposit is not paid before this due date, we reserve the right to refuse to provide the Services and our quote will expire.

4. Information. You must provide accurate information to us including but not limited to information regarding the number of items required, event date, venue, delivery address and set-up placement notes. We are not responsible for any errors or inaccurate information that you provide. If you provide inaccurate information or the relevant information changes, you must provide us with seven (7) days written notice, and we may at our sole discretion make the necessary changes or refund the deposit and refuse to provide the Services and Equipment.
    
5. Security Bond.

a.  A security bond of $100 (or 10% of the booking total if over $1,000 plus GST) is required to be paid in respect of all bookings and the Services. The Bond is payable in addition to the costs of our Services and must be paid at the same time as the final balance in accordance with clause 6(c).

b.  Subject to clause 5(e) below, this bond will be returned to the Hirer when the Equipment is returned to us in the same condition as it was when the Hirer first took possession. 

c.  This bond is paid in addition to any replacement costs for any damaged or lost Equipment in accordance with these Terms.

d.  You must supply your bank account details to us so the bond can be returned to you in a timely manner.

e.  We may at our sole discretion and without notice to you, use the bond to cover incidental costs incurred by us including but not limited to parking fees, extra time for our staff where certain information such as stairs or long distances has not been disclosed or where you have failed to pack-up the Equipment (and where pack-up has not been included in the Services). You irrevocably authorise us to use the Bond in this regard without any further authority from you.

6. Payment Terms.

a.  The price of our Services and Equipment is inclusive of GST.

b.  DEPOSITS:

i.  You must pay a non-refundable 50% deposit by the due date specified in the quote to confirm your booking, failing which the Equipment and our Services will be made available for hire by others. 

ii.  By paying the deposit, you acknowledge and accept that the deposit is non-refundable. The purpose of the Deposit is to not only secure the Equipment and our Services, but to pay for the work performed to prepare the quote and all correspondence and assistance in selecting your items.

iii.  The Deposit is a genuine estimate of loss suffered in the event that you cancel the Services, regardless of whether we are able to book another client for the Services and Equipment.

c.  BALANCE:

i. Payment of the balance is due fourteen (14) days prior to the delivery of the Equipment and our Services or the collection of the Equipment or the event date (whichever is first). 

ii. We will issue a tax invoice to you with the relevant payment date.

iii.  Payment can be made by direct deposit to a bank account nominated by us (the details of which are listed on the tax invoice) or by online credit card with a link included in the tax invoice. 

iv.  Equipment will not be released to you or the Services provided until we have received payment of the tax invoice in full.  

d.  Services engaged less than five (5) days before the scheduled pick up or delivery date will incur a rush order surcharge of 10% of the total invoice amount.

e.  In making payment, you may not pay or attempt to pay by fraudulent or unlawful means.

f.  Where payment is made by a third party method approved by us, we note that these third-party providers are governed by their own terms and conditions and privacy policies and we recommend that you make your own enquiries as to their terms. You understand and agree that you use such third-party providers at your own risk and that we are not liable for any information provided by, or the privacy practices of, any third party providers. You acknowledge and agree that we may change this third-party platform provider from time to time without notice to you. You are also responsible for the payment of any surcharges or merchant fees associated with these third-party providers. 

g.  You consent to us and / or the current third-party provider providing your personal information (including, but not limited to your payment details) to any new payment provider.

h.  We may from time-to-time issue promotional discounts or introductory offers at our discretion.

7. Cancellations, Postponements & Refunds.

a.  Cancellations:

i.  You may cancel this agreement at any time in writing.

ii.  If you cancel this agreement, you will forfeit the deposit paid and be liable for the following cancellation fees:

1.  The full cost of the Services for cancellations made within thirty (30) days of the date Equipment was to be collected or delivered; or

2.  50% of the cost of the Services cancelled more than thirty (30) days of the date Equipment was to be collected or delivered.

iii.  You must also pay a cancellation administration fee of $55.00 plus GST.

b.  Postponement and/or Changes:

i.  Should you wish to postpone or change the event date for which the Equipment is to be collected or delivered and the Services provided, it is in our sole discretion as to whether this is approved and if so, the following is applicable:

1.  The new event date and date for collection or delivery of the Equipment and provision of Services must be within 12 months of the original date;

2.  The Equipment and Services provided must be equal to or greater in value to the original value;

3.  Where the required Equipment and Services is not available, you will be able to select alternative items available and you can make no claim in this regard;

4.  The relevant delivery, collection and set up fees are subject to change; and

5.  A $55.00 plus GST administration fee will be payable per postponement / date change.

ii.  Notwithstanding the above, we reserve our right to terminate this agreement in writing and refuse to provide the Services and Equipment. If this occurs, you will forfeit the deposit and this will be classed as a cancellation and clause 7(a) will apply.

iii.  Any changes made to the Equipment or Services required must be equal to or greater than the original value of the Equipment and Services initially ordered. Any change requests must be submitted in writing to us, and will only take effect once written confirmation is received from us. We may at our sole discretion refuse such a change request. If changes are required within seven (7) days of delivery or collection of the Equipment or the provision of the Services, we may charge an additional Restocking Fee charged at $55 + GST per hour.

c.  Refunds:

i.  We do not provide refunds outside of our legal obligations, including but not limited to the Australian Consumer Law. If for any reason you are not completely satisfied with our Services, please email your concerns to hello@countrycharmeventhire.com.au so that we can resolve any problems.

ii.  We may cancel a Service at any time prior to the Service commencing if for any reason we are unable to supply the Services. In this instance, we will contact you using the details you provided when booking the Services and provide a credit for the cancelled Service.

8. Hire Period.

a.  If the Hirer chooses to collect and return the Equipment, the hire period is four (4) days commencing from the date of collection, unless otherwise agreed. We may allow you to collect the Equipment from us on the Thursday or Friday (as determined by us) before your event and return the Equipment on the following Monday. Equipment may be collected at our sole discretion from Factory 9/15 Macquarie Place, Boronia VIC 3155.

b.  Where you require the Equipment for a longer period of time, we may charge an additional 25% of the total price per additional day. If you do not require the Equipment for these four (4) days, the price remains the same and you are not entitled to a discount on this basis. If we deliver and collect the Equipment as part of our Services, the hire period is twenty-four (24) hours, unless otherwise agreed in writing.

c.  Transportation and labour fees (to be reasonably determined by us) are payable for each and every attempt made by us to collect the Equipment at the end of the hire period (for each occasion after the initial collection time).

d.  We are not responsible for the Equipment, its condition, its state of repair or any other matter relating to the Equipment during the hire period.

9. Collection and Return.

a.  Where you choose to collect and return the Equipment yourself, you accept the following terms:

i.  You enter our premises and any neighbouring or adjacent premises at your own risk and you agree to assume all risk and fully indemnify us from any and all personal injury sustained at the premises and at the event location during the lifting, manoeuvring, loading, unloading, and securing of the Equipment to/from the transport vehicle;

ii.  Upon collection, it is your responsibility to inspect the Equipment to determine whether the Equipment is correct and in good working order and condition. You may appoint an authorised person to inspect the Equipment on your behalf and notify us in writing prior to collection;

iii.  You are responsible for the Equipment from the date of collection from our premises to the date the Equipment is returned to our premises.

iv.  The transit of Equipment must be done using a fully enclosed vehicle (such as a car, van and/or truck) to protect the Equipment from damage against the environment during transit (such as heat, wind, rain and other environmental hazards);

v.  Any loss suffered by you or damage to the Equipment during transit is borne by you, including any damage to vehicles used to transit the Equipment;

vi.  You are responsible for packing the Equipment into your vehicles and in doing so, ensure that they do not obscure driving, render the vehicle unsafe to drive or hinder/obscure the ability of other vehicles to drive. If the Equipment is packed in the transport vehicle in a way that is considered unsafe or in a way that poses high risk of damage to the Equipment, we may at our sole discretion require you to remove the Equipment from the transport vehicle and re-pack the Equipment in a manner that is considered safe and of minimal risk of damage to the Equipment;

vii.  You may need to use additional securing items (including but not limited to ratchet tie-downs, ropes, straps) for the Equipment to be transported safely. You are responsible for supplying these securing items in good order and working condition and are responsible for any damage or loss incurred by their use;

viii.  You are solely responsible for loading, unloading, and securing the Equipment to/from the transport vehicle, and agree to follow safe lifting and manual handling procedures. You acknowledge that for bulky, long and/or heavy Equipment, two or more people are required to undertake lifting, loading, unloading and securing the Equipment to and from the transport vehicle, in accordance with standard safety practices; and

ix.  You are responsible for any personal injury or loss suffered by you or any other person, if the Equipment is not lifted in accordance with standard safety practices.

10. Delivery and Collection.

a.  If requested, for an additional cost, we may deliver the Equipment.

b.  We note the cost of delivery is subject to change from time to time. Delivery and associated labour costs vary depending on various factors including delivery to and removal from higher or lower levels other than street level, presence of stairs or steep inclines. At the time of booking, you must inform us of such obstacles.

c.  You must ensure that the Equipment is packed down and ready for collection by the date and time for collection agreed to by us, otherwise late fees in accordance with these Terms will apply and/or the Bond may be forfeited.

d.  All delivery times allow for a two (2) hour window. Whilst we will do our best to deliver within this window, we cannot guarantee an exact time for delivery.

e.  You must ensure that access to the relevant site accommodates a vehicle clearance of 3.4 metres in height, 4 metres in width and 6 metres in length and that the relevant site is within 20 metres of vehicle access. You must advise us if there are any obstacles that will impact the use of our trolleys. If we cannot deliver to the site due to the relevant site conditions or the difficulty in obtaining access, we will not provide our Services. If we are advised of this more than thirty-one (31) days prior to delivery, we will provide a refund in accordance with clause 7(c)(ii). If the relevant site conditions are revealed less than thirty-one (31) days prior to delivery including on delivery, this will be deemed as a cancellation by you and clause 7(a)(ii) will apply. We may charge a higher delivery fee if delivery takes substantially longer than expected.

 

11. Set Up and Pack Down

a.  We can set up and pack down your items for an additional cost.

b.  You must provide us with a floor plan of the relevant site (hand-drawn is fine) and/or photos and placement instructions, fourteen (14) days prior to the agreed delivery date of the Equipment.

c.  In order for us to provide set up as part of our Services, you must:

i.  provide all electricity and required electrical plugs, adaptors and extension leads for the relevant Equipment and agree and acknowledge that we will not be held liable for any electrical issues, malfunctions and damage to the Equipment due to electrical/power surges, improper use of electrical plugs, adaptors and extension leads and use of plugs, adaptors or extension leads with clear signs of damage;

ii.  ensure that access to the relevant site is given to us and an appropriate period of time is allowed to enable us to set up and pack down as is required by us;

iii.  if we undertake a set-up and pack-down service of the Equipment, ensure that the Equipment remains in the set-up location or is easily locatable by us for pack-down;

iv.  if the Equipment requires additional dismantling, pack-down or further travel for collection by us, additional fees may be applicable;

v.  you acknowledge that we may in providing the Services be dependent upon other contractors preparing the relevant site for the Equipment or their installation. We will not be liable for any delay in installing the Equipment or for providing the Services where such delay is a consequence of any act or omission of a third party.

12. Dangerous Conditions. In the event of severe inclement weather such as torrential rains, strong winds, flooding and extreme thunderstorms, we reserve the right to withhold Equipment (either in whole or in part) if there is risk of the Equipment being damaged or a hazard to any person, property, animal or thing. We may substitute the Equipment with something more suitable to the elements, if possible.
     
13. Hirer Responsibilities. In addition to other responsibilities set out elsewhere in these Terms, you agree to:

a.  maintain and return the Equipment in the same condition as it was when you first took possession;

b.  return all packing materials and boxes that were given to you upon collection;

c.  be responsible for all damage to Equipment, howsoever caused, whilst in your possession;

d.  promptly pay all charges in accordance with these Terms;

e.  promptly return all Equipment (including any associated boxes and packaging) to us at the end of the hire period, without the need for us to demand the same;

f.  allow us (including our officers, employees and agents) to enter the relevant site where the Equipment may be located during the hire period in order to (without prejudice to any other claims or rights that we may have) allow the repossession by us of the Equipment, at any time whether or not there has been any breach of these Terms;

g.  pay all expenses, costs or disbursements (including legal costs) incurred by us in recovering any outstanding monies due under these Terms;

h.  provide us with your payment details that may be required to debit your account for any late returns, damages, losses or fees payable in accordance with these Terms. You hereby irrevocably authorise us to debit your account with the amount shown on all outstanding invoices;

i.  at all times exercise all reasonable care, diligence and safety in the use of the Equipment;

j.  undertake any lifting, manoeuvring or placement of the Equipment in accordance with standard safety practices. You are responsible for any personal injury or loss suffered by you or any other person, if the Equipment is not lifted in accordance with standard safety practices;

k.  ensure that the Equipment is kept secure at all times and where being stored in unlocked premises, supply such security measures to ensure that the Equipment is secure at all times;

l.  not remove or deface any label, manufacturer's serial numbers or other marks identifying the Equipment and/or our ownership of the Equipment;

m.  ensure that the Equipment is not walked over, stood on, left in inclement weather, exposed to any moisture or heat and they are at all times places on stable and suitable surfaces;

n.  ensure that all Equipment is kept out of inclement weather, including rain, wind and mud. You agree and acknowledge that if rain is forecasted and there is no indoor storage for the Equipment, we may refuse to deliver the Equipment or may remove the Equipment. In these circumstances, you further agree that all monies paid to that date will be non-refundable and additional fees may be applicable and

o.  ensure that all Equipment is protected from excessive heat and burns such as those from cigarettes/cigars, hot food or hot cookware/utensils; protected from moisture damage and liquids capable of leaving irremovable stains such as those from oils, candle wax, water, beverages and red wine.

14. Disclaimer of warranties and liability.

a.  We make no statement, warranty, or guarantee that our Services or Equipment will achieve any specific outcome, objective or result for you.

b.  To the fullest extent permitted by law, we disclaim all other warranties of any kind, either express or implied, including, but not limited to, any implied warranties of acceptable quality or fitness for a particular purpose, with respect to our Services or the Equipment.

c.  Statutory Guarantees

i.  The Australian Consumer Law provides certain guarantees, including that our Services will be rendered with due care and skill and are reasonably fit for purpose. We do not exclude or limit:

1.  the application of any provision of any statute or law (including the ACL) where to do so would contravene any statute or cause any part of this clause to be void; or

2.  direct losses and damages that arise only as a result of our gross negligence.

d.  Except where clause 14(c)(i) applies:

i.  We exclude all statutory liability, tortious liability (including but not limited to liability in negligence), conditions and warranties implied by custom, the general or common law or statute, liability for all direct, economic, consequential or indirect losses, expenses, damages and costs incurred by you, arising out of or relating to the Services, the Equipment and / or these Terms, and in particular, we are not liable for death or injury caused by our negligence or breach of any implied terms that Services will be provided with reasonable care and skill at common law.

ii.  Our liability to you for any breach of any implied provision of these Terms is limited, at our option, to refunding the price of the Services and the Equipment in respect of which the breach occurred, or to providing or replacing those Services again.

e.  Nothing in these Terms is intended to exclude or restrict the application of consumer protection legislation that implies conditions or warranties into contracts for the supply of goods or services.

f.  You agree to pay for any loss or damage you cause to other people, the premises, or any equipment, goods or property when accessing the Services or using the Equipment.

g.  By entering into these Terms, you hereby release and indemnify us, our staff, employees, contractors, and other participants, with respect to any and all injury, disability, death or loss or damage to person or property, whether arising from our negligence or otherwise, that may arise out of or in connection with your use of the Equipment or the Services provided by us.

h.  To the extent permitted by law, we hereby exclude any liability to you for any injury, loss or damage to you or your property sustained by you or any other person for any costs, charges and expenses incurred by you arising from or in connection with these Terms, the Services and/or the Equipment provided by us and including any act or omission by us.

i.  You expressly agree that this release is intended to be as broad and inclusive as permitted by law. If any part of these Terms are void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. You acknowledge that the remainder of these Terms have full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected.

15. Indemnity. You hereby release and indemnify us, our staff, employees, contractors, and other participants, with respect to any and all injury, disability, death or loss or damage to person or property, whether arising from our negligence or otherwise, that may arise out of or in connection with your use of the Equipment or the Services provided by us.
     
16. Damage & Loss.

a.  You are responsible for any damage or loss to any of the Equipment that arises during the time from when you take possession of the Equipment until you return the Equipment to us. 

b.  You must pay full replacement costs for any Equipment lost or considered by us to be irreparably damaged (at our sole discretion), within seven (7) days of such damage or loss coming to the attention of us and you being notified.

c.  A 7.5% Damage Waiver is payable by you to cover all costs associated with normal wear and tear of the Equipment, and the necessary maintenance of the Equipment as a result of their hire. This is an industry standard charge and is included in the quote provided to you.

d.  The Damage Waiver is not applicable to, nor does it cover the cost of Equipment that has sustained any damage, or loss, either intentional or accidental. This includes but is not limited to damage or loss resulting from overloading, misuse, abuse or use or operation of the Equipment, the disappearance of the Equipment or damage caused by such external factors such as food and drink, candle wax, or cigarette burns. 

17. Force Majeure:

a.  We will not be liable or responsible for any failure to perform, or the delay in performance of, any of our obligations under these Terms that is caused by any act or event beyond our control. Examples include, but are not limited to, acts of God, flood, fire, warfare, government laws or regulations, government-imposed lockdowns, electrical fire, strikes by vendors, epidemics/pandemics (known as 'force majeure circumstances').

b.  If a genuine force majeure circumstance occurs and means that the performance of our obligations under these Terms, has become impossible, we will contact you as soon as reasonably possible to notify you. The provision of the Equipment and our Services will be suspended and the time for performance of our obligations under the Agreement will be extended for the duration of that force majeure circumstance.

c.  In genuine force majeure circumstances, we will endeavour to arrange a new time and date for the provision of the Equipment and our Services after the event outside of our control is over. Parties must use all reasonable endeavours to mutually agree on a new date, and the hire period may be shortened to accommodate this. If the parties are unable to agree on an alternative date, we will treat these Terms as being terminated by you at will and all monies paid to date, will be forfeited as a genuine pre-estimate of our losses. In force majeure circumstances, where an alternative date can be mutually agreed, we will credit, where possible and at our sole discretion, any amount paid already for that new date.

18. Subcontracting. We may subcontract our Services from time to time without notice to you.
     
19. Graphic Design Work. You are required to sign off on proofs and drafts for customised graphic design work.  We take no responsibility for errors in final materials that you have approved.  We take all reasonable steps to avoid mistakes when providing graphic design work but shall incur no liability should errors be found after you have given approval. Cancellations of customised graphic design work will forfeit 100% of the order cost.
     
20. Photography. You agree to allow us to photograph the Equipment whilst on site at the event and use such photos for business and marketing purposes including on our website and social media accounts without further notice to you
     
21. Copyright. You acknowledge that the copyright in all designs, drawings, proposals and other material produced by us remains our property. You must not infringe our copyright or the copyright of any third party in respect of that material.
     
22. Severability. If any part of these Terms is held to be illegal, invalid, or unenforceable by a Court of law, the legality, validity, and enforceability of the remaining parts will not be affected.
     
23. Waiver. Any failure or delay by us to enforce any provision of these terms will not be interpreted as a waiver of our rights or remedies. 
     
24. Dispute Resolution.

a.  If a difference or dispute between the parties arises in connection with the Services or the Equipment, either party may give the other party a Notice of Dispute adequately identifying and providing details of the difference or dispute.

b.  Notwithstanding the existence of a dispute the parties shall, if reasonably practicable to do so, continue to perform their obligations pursuant to these Terms.

c.  Within five (5) Business Days after receiving a Notice of Dispute the parties shall confer at least once to attempt to resolve the dispute or to agree on methods of doing so. At every such conference each Party shall be represented by a person having authority to agree to such resolution or methods. All aspects of every such conference except the fact of occurrence shall be privileged and ‘without prejudice’.

d.  In the event that the Parties are unable to resolve the dispute or reach agreement on a method to do so within twenty (20) Business Days (or such longer period as agreed by the Parties) after the Notice of Dispute is served, the Parties must appoint a mediator.

e.  If the parties are unable to agree upon a mediator, the mediator must be nominated by the Resolution Institute or nominee in the jurisdiction of these Terms.  The mediation must be conducted in accordance with the mediation guidelines of the Australian Commercial Disputes Centre.

f.  The mediation ends of the dispute is not resolved within 20 Business Days after the mediator’s appointment, or as otherwise agreed between the Parties.

g.  Each Party must keep confidential:

i.  any information or documents disclosed during the Conference or Mediation; and

ii.  any discussions between the parties during the Conference or Mediation, which may be used only to resolve the dispute.

h.  Except to enforce this clause or to seek an urgent interim determination, a Party must not commence or maintain an action by way of legal proceedings relating to the dispute until it has been properly dealt with (including using all attempts to resolve the dispute) pursuant to this clause.

25. Applicable law. These terms, and all related matters, shall be governed and interpreted by the laws of Victoria. Any dispute under these terms shall be subject to the exclusive jurisdiction of the Courts of Victoria.
     
26. Entire agreement. These Terms form the entire agreement between the parties in respect of the subject matter of these Terms and supersedes all prior agreements, understandings, undertakings and negotiations in respect of the matters dealt with in these Terms.