Frequently Asked Questions

We provide country-style, rustic-themed furniture and décor for weddings, parties and corporate events across Melbourne, the Yarra Valley, and beyond. Our warehouse is in Boronia, VIC. 

No, we operate a warehouse-only facility. You’re welcome to collect and return items, but we don’t run in-person tours. If you’d like a closer look at something, we can send extra photos or videos. 

If it’s a celebration, we’re in! Weddings, birthdays, bridal showers, baby showers, photo shoots, corporate dinners, expos - big or small, our furniture and décor add a no-fuss rustic touch.

As early as possible, especially if your event falls between October and March - our busiest season. November and December are the peak months, and we often reach capacity, so bookings may close early.
Some items are one-off pieces, so once they’re booked, they’re gone.
You don’t need to lock in everything at once - secure your must-haves now, and add extras later as your planning continues.

The quickest way to get a quote is by completing a Wishlist. Simply add your favourite items, include your event date and delivery address, and hit submit. You’ll receive a tailored quote in your inbox within 48 hours.

Alternatively, you can email us at hello@countrycharmeventhire.com.au or call 0438 396 662.

Yes - a 50% non-refundable deposit is required to secure your booking. Until the deposit is received, your items and our delivery services are not confirmed.

No - deposits are non-refundable. They cover the time, preparation, and work involved in securing your booking, and also account for any other bookings we may have declined for your date.

The remaining balance is due 14 days before your event. Payment must be received in full before your hire items are collected or delivered.

Yes, subject to availability. For bookings made less than 5 days before your event, a 10% rush order fee applies. Our staff schedule, delivery routes and the plan of how we pack our truck has already been finalised. The fee covers some of the time taken to rework your booking into our schedule.

The full order must be paid within 24 hours of receiving your quote to secure the items and a place in our schedule. We can not hold this place with payment. 

Yes - our minimum hire depends on your collection or delivery option:

• DIY collection = $220 minimum hire
• Delivery (local) = $500 minimum hire + delivery fee
• Delivery over 60 minutes from Boronia (Including CBD) = $1,000 minimum hire + delivery fee
• Delivery over 90 minutes from Boronia (Including Phillip Island + Macedon Ranges) = $1,500 minimum hire + delivery fee
• Delivery over 120 minutes from Boronia: Start from $2,000 minimum hire + delivery fee
• Peak season (November–December): Local deliveries have a $1,000 minimum hire + delivery fee. For longer distances, the distance-based minimum still applies if it’s higher

💳 Direct deposit, cash, or credit card. Credit card payments incur a 1.8% + 30c processing fee. 

Yes. For an additional fee, delivery and collection are available for orders over $500. We can also setup and pack down your items.

Delivery/collection and setup/pack down are separate services, so you can choose one or both depending on your needs.
Fees depend on distance, vehicle size, staffing, access (stairs, loading zones), timing, and public holiday rates. We’ll provide a tailored quote once we know the details. You can read more on our Delivery page

Yes - you can collect from our Boronia warehouse on Thursday or Friday before your event, and return items the following Monday.
You’ll need:

• A suitable enclosed vehicle (no open trailers or utes unless prior approval is given)

• Enough people to lift/load bulky or heavy items safely

• Tie-downs or straps to secure items in transit

Factory 9/15 Macquarie Place
Boronia, VIC 3155

Tip: Drive to the end of Macquarie Place then veer left to reach number 15. Look out for the large Event Hire sign

If your event is on a weekend, return is due the Monday after. Late returns without prior communication to us incur a fee of 25% of the hire invoice per day, plus any costs we incur collecting items. 
We understand that sometimes schedules don’t align perfectly, so if you anticipate needing a slightly different return day, just let us know - we may be able to accommodate.

Yes, for an additional fee (generally charged at $55 per person per hour). Please give us information regarding the product placement, as well as a floorplan &/or photos showing the item locations. A hand-drawn floorplan is absolutely fine. We require this 2 weeks prior to your event when we finalise all event details.  

Our hire periods are designed to give you enough time to set up, enjoy your event, and return items without stress.

• DIY hire: 4 days (e.g., Friday–Monday)
• Delivery & collection at a venue: usually 24 hours, unless arranged otherwise
• Delivery & collection on private property: usually 3 days (e.g., Friday delivery – Sunday/Monday collection)

Absolutely! Just let us know as soon as possible so we can check availability, especially during peak season (October - March).  

Once DIY collected or delivered, you’re responsible for all items until they’re safely returned. This means:

• Keep items indoors or under cover if rain is forecast

• Don’t walk/stand on furniture

• Protect items from heat, spills, candle wax, or red wine

• Store them securely overnight or when not in use

Yes - a refundable bond of $100 (or 10% of your order if over $1,000). It’s returned once items are checked back in good condition. The bond may also be used for incidentals (e.g., parking fees, undisclosed stairs, or extra labour if items aren’t packed down for collection).

Please provide us with your bank details for quick turnaround of your bond. 

You’ll need to cover the full replacement cost of any item that’s lost or irreparably damaged. We’ll let you know within 7 days if something isn’t returned in good condition.

Yes - a 7.5% damage waiver applies to all bookings. This is an industry-standard fee that covers normal wear and tear. It does not cover negligence, misuse, or preventable damage (e.g., items left out in the rain, burns, deep stains, loss, or disappearance).

Just ask! Some items may be on order or haven’t made it onto the website yet. If we notice repeated requests for something, we may be able to source or order it for you.

The Wishlist is a fabulous way to keep track of all the items you love - and it’s super simple to use!

1. Browse & select: Explore the categories on our website or use the search box. Click on any item to see details such as dimensions, colours, and available quantities.

2. Add to your Wishlist: The system will tally your prices as you go, making it easy to stay within your budget.

3. Send us your Wishlist: Include your event date and venue on the contact form, then hit SEND. You’ll also receive a copy via email for easy reference.

We’ll get back to you ASAP to confirm availability and answer any questions.

Once everything looks good, a 50% deposit is required to confirm your booking. The remaining balance is due 2 weeks before your event.

Yes, we do. Night rates for labour and delivery are in effect after 10pm. Sunday and Public Holiday events will also inccur additional charges. This is to cover increased staff penalty rates that we are required to pay our team. 

If high winds, heavy rain, flooding, or storms make it unsafe, we may need to withhold delivery or substitute items with safer alternatives. While hire fees remain non-refundable if there’s no wet-weather plan, we’ll always work with you to find the best solution and highly recommend having a back-up plan to protect your event and your hire items.

We understand that plans can change, and we’ll always do our best to work with you. Here’s how cancellations are generally handled:

• 30+ days before the event: 50% deposit retained
   
• 0-30 days before the event: 100% of monies paid retained. In some cases, we may offer a credit note for future hire, less the 50% non-refundable deposit.

A $55 administration fee applies to all cancellations.

Yes - you can transfer your booking to a new date within 12 months, subject to availability. The new booking should be equal to or greater than the original. An administration fee applies, and some items may need to be substituted, but we’ll work with you to make the transition as smooth as possible.

Absolutely, just let us know and we will forward you our Certificate of Currency.

No - we focus on furniture and key décor items, but we can suggest trusted suppliers for other essentials if needed. For a local supplier we recommend Having A Party in Ringwood.

No. For Yarra Valley and local events we recommend Having A Party in Ringwood, Betta Event Hire in Lilydale, or for Bayside contact Celebrate Party Hire.

We love a good celebration, but we leave the balloons to others. As part of our commitment to sustainability, we avoid single-use items and focus on reusable, long-lasting pieces that can be enjoyed for years to come.

No, our handcrafted wooden tables are designed to shine on their own, without tablecloths. We do, however, have a beautiful range of table runners available to add texture and colour to your setup.

No, hay clean-up generally falls under the venue’s cleaning or maintenance services. Because hay tends to spread further than you’d expect and mixes in with general event mess, we recommend confirming with your venue how they handle clean-up before booking.

Hay on hard floors is usually a straightforward sweep-up with a broom, but on carpet it can be trickier - larger pieces can be swept, and the rest may need an industrial vacuum to finish the job.

If your venue requires extra protection, we can source fabric rolls to lay underneath the hay to make clean-up easier.

Yes, hay bales can be used outdoors, but they must be kept dry. For bulk hay used outside over multiple days, we charge a $15 security bond per bale to cover any potential damage or loss. Wet hay bales can crumble and fall apart, so it’s important to protect it from rain or damp conditions.